Privacy Policy

Effective Date: June 12, 2026

This Privacy Policy explains how Liberty Air and Electric LLC ("Liberty," "we," "us," or "our") collects, uses, and shares information when you visit libertyairandelectric.com, contact us, or use our services.

Who We Are

Liberty Air and Electric LLC is a Florida-licensed HVAC and electrical contractor (FL CAC1820202, FL EC13016140) operating across Florida. Our business address is 2573 Mayfair Lane, Weston, FL 33327. For questions about this Privacy Policy, contact us at support@libertyairandelectric.com.

Information We Collect

We collect information you provide directly to us, including:

Service request information submitted through our scheduling form: your name, phone number, email address, service address, and a description of the service you are requesting.
Phone communications. When you call one of our phone numbers, we use ServiceTitan's call tracking system to record information about the call (caller phone number, time, duration, and in some cases the call audio for quality assurance and training). If a call is recorded, it may be retained in our customer records.
In-person service interactions. When our technicians provide service at your property, we collect information about the work performed, equipment installed or serviced, photographs of the work, and any related notes that become part of your service history.
Email and text communications. When you respond to emails or text messages we send, the content of those communications.

We also collect information automatically when you visit our website:

Standard web analytics data through Google Analytics 4, including pages visited, time on site, referring source, device type, and approximate location based on IP address.
Advertising tracking through Google Ads and Meta (Facebook) advertising pixels, which help us measure the effectiveness of our advertising and may be used for retargeting.
Cookies and similar technologies that support analytics and advertising. Most browsers allow you to control or block cookies through browser settings.

How We Use Information

We use the information we collect to:

Respond to your service requests, schedule appointments, and dispatch technicians
Communicate with you about scheduled service, quotes, invoices, and follow-ups
Send marketing emails and text messages about Liberty Air and Electric services (you can opt out at any time)
Request reviews from you after service is completed
Operate, maintain, and improve our website
Measure the effectiveness of our advertising and improve our marketing
Maintain customer service records and service history
Comply with legal obligations

How We Share Information

We share information with the following categories of third parties:

ServiceTitan, our customer relationship management platform, which handles scheduling, customer records, call tracking, email and SMS marketing, and online booking. ServiceTitan stores customer information necessary to operate our business.
Synchrony Financial, when you choose to apply for 0% financing on a project. The Synchrony application is completed directly on Synchrony's website, and Synchrony's own privacy practices govern that application and any resulting credit account.
Google (Analytics, Ads) and Meta (Facebook, Instagram advertising), through tracking pixels installed on our website. Information shared with these services is governed by their respective privacy policies.
Service providers that help us operate our business, such as payment processors, hosting providers, and software vendors, subject to confidentiality obligations.
Legal compliance. We may share information when required by law, regulation, court order, or to protect our legal rights.
Business transfers. In connection with a merger, acquisition, or sale of all or part of our business, customer information may be transferred to the successor entity.

We do not sell your personal information.

Text messaging opt-in data and consent will not be shared with or sold to any third parties or affiliates for marketing or promotional purposes.

Marketing Communications

If you receive marketing emails or text messages from us, you can opt out at any time:

Email: click the unsubscribe link at the bottom of any marketing email.
Text messages: reply STOP to any marketing text message.
By request: contact us at support@libertyairandelectric.com.

SMS program. Liberty Air and Electric sends text messages only to customers who opt in. You opt in by checking the optional "Text me updates about my appointment" box on our scheduling form. Checking that box is not required to book service. If you opt in, you will receive text messages from Liberty Air and Electric about your service request, such as scheduling, appointment confirmations, technician updates, and follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help.

Opting out of marketing communications does not affect transactional communications related to your service (appointment confirmations, technician arrival notifications, invoices, service follow-ups) as long as you are an active customer.

Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us at support@libertyairandelectric.com and we will delete it.

Data Retention

We retain customer information for as long as necessary to provide ongoing services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records may be retained indefinitely as part of our standard business practice.

Data Security

We use reasonable technical and organizational safeguards to protect the information we collect. No method of transmission or storage over the internet is completely secure, however, and we cannot guarantee absolute security.

Your Choices

You may:

Update or correct information you have provided to us by contacting support@libertyairandelectric.com.
Opt out of marketing emails and texts as described above.
Disable cookies through your browser settings. Note that disabling cookies may affect website functionality.
Use browser privacy controls or extensions to block advertising tracking pixels.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will post the updated policy on this page with a new effective date. Please check back periodically.

Contact Us

Liberty Air and Electric LLC
2573 Mayfair Lane
Weston, FL 33327
support@libertyairandelectric.com